SKC Service Options for Instruments
SKC offers two tiers of service for your sampling pumps and other instruments. Whether you need a basic evaluation of your equipment or a thorough inspection, calibration, and replacement of expendable parts, our in-house technical experts can help.
Ready to get started? Just complete the SKC Calibration Request Form and our dedicated Calibration Lab staff will contact you with a Return Material Authorization (RMA) number. The RMA number must be included with the equipment when it is returned to SKC. Questions? Contact skcorder@skcinc.com.
Tier 1 Level Service
Tier 1 service includes inspection and evaluation of battery and pump performance. If possible, pump will be recalibrated to factory condition. Pumps should be in working order and free of major defects such as cracks or missing parts. A certificate with all test results will be issued at the end of the service.
If the pump fails testing or requires replacement parts, the pump will automatically receive Tier 2 level service. If the pump requires parts not covered under Tier 2 service, SKC will contact you for authorization before proceeding.
Eligible pumps include:
- AirLite
- Pocket Pump
- XR5000
- Pocket Pump TOUCH
- AirChek Touch Series
- 44XR
- PCXR4
- PCXR8
- QuickTake 30
Tier 1 Service Fee ........................$ 150.00/ea
Tier 2 Level Service
Tier 2 Level Service includes all services performed in Tier 1 plus inspection, replacement of expendable parts including stack if needed and recalibration.
Tier 2 service does not include motor, battery, or control board replacement; additional fees will be added for these components. SKC will contact you for authorization prior to replacing these parts.
Standard services are typically completed within 10 to 15 business days upon receipt.
Prices vary based on the part number. Contact skcorder@skcinc.com for a quote.